Call Center Operation PDF – Free Download

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Call Center Operation: Design, Operation, and Maintenance pdf offers a fresh look at what would have otherwise been a jaded topic the author of Call Center Operation: Design, Operation, and Maintenance pdf book draws on a vast knowledge bank of insights and experience to execute this work.

Every customer-facing corporation has at least one call center. In the United States, call centers handle a billion calls per year. Call Center Operation gives you complete coverage of the critical issues involved in the design, implementation, organization, and management of a customer call center. Sharp provides information on advanced technology tools for workforce management, workshop examples for training call center staff, and an analysis of the significance of the call center to overall corporate customer relationship strategies.

A special feature of the book is its focus on call center case studies, describing a number of successful call center strategies and best practices, selected from various business sectors – financial, retail, healthcare, travel, technology, and others. These case studies provide useful guidelines based on successful corporate call centers that will guide you in establishing and maintaining the most effective call center operation for your enterprise.

Publisher ‏ : ‎ Digital Press; 1st edition (April 28, 2003)
Language ‏ : ‎ English
Paperback ‏ : ‎ 320 pages
ISBN-10 ‏ : ‎ 155558277X
ISBN-13 ‏ : ‎ 978-1555582777
Item Weight ‏ : ‎ 1.14 pounds
Dimensions ‏ : ‎ 6.85 x 0.72 x 9.35 inches

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